Is a guarantee required at check-in?
A security deposit of USD 100 or MXN 2,000 in cash or a Visa, MasterCard, or American Express credit card is required in case of any incident.
What documents are required at check-in?
An official ID per guest and payment of the current environmental sanitation tax issued by government authorities is required, approximately USD 4 per night, subject to change.
Can I request an early check-in or late check-out?
Yes, it is possible, subject to availability and at an additional cost.
Can I receive visitors at the hotel?
If you wish to receive a visit, we offer Day Pass and Full Day Pass options subject to availability. Ask at the lobby for current rates.
Are pets allowed?
No pets are allowed in our hotel.
Do you have access to the sea?
For the safety of our guests, access to the beach is not allowed from our hotel, as it is located on an exclusive cliff.
However, we have a sandy area with lounge chairs and beach beds. In addition, we are just minutes away from the best beach clubs in Tulum; we offer free bicycles to explore the area (policies apply) and an agreement with a beach club that benefits our guests. If you would like more information or assistance with a reservation, please contact: firstname.lastname@example.org
What is the voltage you handle?
We offer 110v voltage. We do not have adapters for conversion to European current. We suggest you pack an adapter in your luggage or purchase one upon arrival.
Do you offer on-site parking?
Yes, we offer free parking for our guests inside the hotel, subject to availability.
Do you have a gym at the hotel?
Yes, we have a gym equipped for you to exercise during your stay. It is required to wear appropriate sportswear.
Do you offer transportation to Cancun International Airport?
We do not offer free transportation to the airport. However, we do provide the option for transportation at an additional cost. For more information, please contact: email@example.com
Do you offer a currency exchange service?
Yes, we offer the exchange of US/Canadian dollars / British pounds / Euros at the reception desk.
Do you offer free Wi-Fi?
Yes, we offer a free network for the use of our guests.
Can we book tours and excursions inside the hotel?
Yes, we have a tour agency inside the hotel with which we agree to visit the area's main tourist attractions. You can book directly upon arrival or request information in advance at: firstname.lastname@example.org
How can I book a Spa treatment?
You can get information about holistic and wellness treatments upon arrival or in advance by contacting: email@example.com
Do you offer wedding services?
Yes, we have a team of specialized wedding planners that can assist you in planning the wedding of your dreams. For information and personalized assistance, please contact firstname.lastname@example.org
Are reservations required for restaurants?
You don't need to make reservations for our restaurants; a table will be assigned to you upon arrival.
Do you offer vegan options?
Yes, vegan, vegetarian, and gluten-free options are available on our restaurant menus. Ask your waiter for more information.